Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: December 15, 2024
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Introduction
Welcome to OffBeat Experience ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our platform, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account on our platform
- Make a booking or reservation
- List your property as a host
- Contact us for support or inquiries
- Subscribe to our newsletter
- Participate in surveys or promotions
This may include: name, email address, phone number, postal address, payment information, profile photos, and identification documents.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Device identifiers
Third-Party Information
We may receive information about you from third parties, such as social media platforms when you connect your accounts, payment processors, or verification services we use to ensure the safety and security of our platform.
How We Use Your Information
Service Provision
- • Process bookings and reservations
- • Facilitate communication between guests and hosts
- • Provide customer support
- • Send booking confirmations and updates
Safety & Security
- • Verify user identities
- • Prevent fraud and abuse
- • Ensure platform security
- • Comply with legal requirements
Improvement & Analytics
- • Analyze platform usage
- • Improve our services
- • Develop new features
- • Conduct research and analytics
Marketing & Communication
- • Send promotional emails (with consent)
- • Personalize your experience
- • Recommend relevant properties
- • Share updates and news
Information Sharing and Disclosure
We do not sell your personal information
We may share your information only in the following circumstances:
With Your Consent
We share information when you explicitly consent to such sharing, such as when connecting with hosts or other users.
Service Providers
We work with trusted third-party service providers who help us operate our platform, process payments, and provide customer support.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
SSL Encryption
All data transmission is protected with industry-standard SSL encryption.
Secure Servers
Your data is stored on secure servers with restricted access and regular monitoring.
Access Controls
Strict access controls ensure only authorized personnel can access your information.
Important Note
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.
Your Rights and Choices
Access
Request access to your personal information we hold.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your personal information (subject to legal requirements).
Portability
Request a copy of your data in a portable format.
Opt-out
Unsubscribe from marketing communications at any time.
Restriction
Request restriction of processing in certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
Email Us
privacy@offbeatexperience.com
Call Us
+91 98765 43210
Visit Us
Siliguri, West Bengal